Thank you for ordering from Pretty Little Unicorn.co.uk. We aim for process your order in one working day and send out goods via Royal Mail. If you had any other requirements please don't hesitate to contact us and we can see what we can do.
We will always do our best to get items to you as quickly as possible but having 3 Little Unicorns to Look after sometimes delays happen!
Free Delivery on orders over £30 This is automatically taken off at the check out. This applies to UK only.
RETURN & EXCHANGE POLICY
Items must be returned in pristine unworn condition and in their original packaging with product tags attached within 14 days of delivery.
To enable us to process your return more efficiently, we ask you to complete the returns form and enclose it with your goods.
Please note the buyer is responsible for the cost of returning goods. We recommend returns should be sent via an insured and traceable method, such as Royal Mail Recorded as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded then you can check to see if we have received your parcel on the Royal Mail website's track and trace' facility. If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from Royal Mail or the courier used.
Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount from any refund.
As we only carry limited stock, If you require an exchange the easiest and fastest option is to return your item and re-order online.
We are happy to ship abroad but any returns again are the responsibly of the customer. Just ask for a quote.
Please don't hesitate to contact us info@PrettyLittleUnicorn.co.uk